Provisional version, under legal reviewThis text is a draft published for transparency and may change before the public launch. Highlighted fields are still to be completed. If the language versions differ, the [PREVAILING LANGUAGE — TO BE DECIDED] version prevails.

Terms of Service

Version 0.1 · Last updated September 19, 2026

These terms govern your use of the website www.relayalgo.com and of the service at app.relayalgo.com ("Relay" or "the service"). The service is provided by [COMPANY LEGAL NAME — TO BE COMPLETED], registered office [REGISTERED ADDRESS — TO BE COMPLETED], VAT or tax number [VAT / TAX ID — TO BE COMPLETED], registered with [COMPANY REGISTER AND NUMBER — TO BE COMPLETED] ("we", "us").

Please read them together with the Risk Disclosure and the Privacy Policy. By creating an account and activating copying you accept them. If you do not accept them, do not use the service.

1. What Relay does

Relay is a technical auto-execution tool that you activate and configure.

  • It reads, in real time, the trades of the bots of a "portfolio" (a set of source accounts, the bots, combined with fixed weights) and replicates them on your exchange account, in proportion to the capital you decide to allocate.
  • It works through an API key that you create on your exchange, with trading permission only.
  • You choose the portfolio and the rules: allocated capital, sizing mode, maximum leverage, maximum daily and total loss, excluded symbols.
  • You can pause copying, close positions or revoke the key at any time, including directly on your exchange and without asking us.

2. What Relay does not do

  • It does not hold funds. Your capital always stays on your exchange account, in your name.
  • It cannot withdraw or transfer. We automatically reject keys that have withdrawal or transfer permission.
  • It does not manage assets on behalf of others and does not make investment decisions for you: the trades come from the source strategy you chose and are executed according to the rules you set.
  • It does not provide personalised financial advice. Nothing on the website, in the app, in emails or on Relay channels is a recommendation to buy or sell.
  • It does not promise profits. Past results, examples and simulations do not guarantee future results.
  • It is not an exchange, a broker or a counterparty to your trades.

3. Who can use Relay

  • You must be at least 18 years old and able to enter into a contract.
  • You may not use Relay if you reside in a country subject to sanctions or excluded from the service. We maintain this list and it may change: sign-up and activation of copying are refused for listed countries.
  • You must check that using automated trading tools and crypto derivatives is allowed in your country.
  • You need an account with a supported exchange and must comply with its terms. Relay is not affiliated with any exchange.
  • If the law or our advisers require it, we may ask you to verify your identity (KYC) through an external provider before activating copying.

4. Account and security

  • Provide accurate, up-to-date information and verify your email address.
  • Two-factor authentication (2FA) is required before activating copying and for sensitive actions, such as connecting a key or changing your rules.
  • Keep your password, 2FA codes and recovery codes safe. You are responsible for what happens on your account.
  • If you suspect unauthorised access, change your password, revoke the API key on your exchange and write to us at support@relayalgo.com.

5. The API key

  • You create it on your exchange with trading permission only, without withdrawals, transfers or sub-account management, and with the whitelist of our server IP addresses that we show you.
  • We store it encrypted. Only the last 4 characters remain readable, so you can recognise it.
  • We check it when you connect it and then at regular intervals. If a withdrawal permission appears, we pause copying and ask you to remove it.
  • If you revoke the key, or it expires, copying stops. Positions open at that moment stay on your account and from then on you manage them yourself.

6. How copying works and its limits

Replication is automatic but cannot be identical to the source. In particular:

  • Prices and execution times on your account may differ from the source because of latency, slippage, liquidity, exchange fees and funding.
  • Some trades may be skipped: size below the exchange minimum, excluded symbol, loss limit reached, account paused, or an opening that is no longer current (arrived late or with the price already moved beyond the set threshold). Closes are never skipped.
  • Closes always take priority over openings and only ever reduce the position.
  • Every 60 seconds we compare expected and actual positions: a small difference is corrected, a large difference pauses copying and we notify you.
  • When you first activate, by default only new trades are copied. If you choose to join the source's positions that are already open, your entry price will be different.
  • Emergency stop: in case of market anomalies, technical problems or security risks we may stop new openings, stop all orders, or close the positions managed by Relay, for all accounts or for some. We notify you when this happens.

7. Portfolios, pricing and payments

  • Each portfolio shows its terms before you activate copying: a performance fee, a monthly subscription, or both, with amounts and percentages.
  • Performance fee with high water mark. It is charged only on new profit that takes the account above its previous peak. The starting point is the account value when you activate copying. At the end of each month (00:00 UTC on day 1, with positions valued at mark price) the account value is compared with the previous peak: if it is higher, the fee is the stated percentage of the difference, and the new peak becomes that value; if it is lower or equal, nothing is due and the loss must be recovered before any fee is charged again. All of this is measured in the currency your account is held in at your broker or exchange: the account value, the previous peak and the difference between them are in that currency, and we never convert them. A movement in exchange rates cannot, by itself, create a fee or cancel one.
  • Deposits and withdrawals. A deposit raises the reference peak by the same amount, because new capital is not profit. A withdrawal lowers it proportionally, so the same gain is never charged twice.
  • Subscription. If the portfolio includes one, the monthly amount is due even in months without profit. Amount, billing period, renewal and how to cancel are shown on the portfolio page.
  • Billing. The fee is calculated in the currency of your account and then, once calculated, converted at the end of the month into the currency the invoice is issued in, which is US dollars (USDT counts 1:1). Nothing else is converted. The rate used, where it came from and the date it refers to are shown on the invoice and never change afterwards. Relay does not take money from your exchange: we send you a monthly invoice, which you can pay by card through Stripe or in USDT. The card is charged in US dollars, so your bank may apply its own conversion and its own charges, which are not ours. Tax treatment and applicable taxes: [VAT / TAX TREATMENT OF FEES — TO BE DEFINED WITH COUNSEL].
  • Non-payment. If an invoice is not paid within 7 days, copying is paused: no new openings, while closes continue to be managed. It resumes once the invoice is settled.
  • Corrections are made only with a credit note, never by changing an issued invoice.
  • During any pilot phase the service may be free or invoiced under specific terms communicated in advance.

8. What we ask of you

  • Use Relay only for your own account and with funds of lawful origin.
  • Do not try to bypass security measures, access other users' data, overload the service or reverse-engineer its software.
  • Do not resell, publish or redistribute the service's signals and data.
  • Taxes on any gains you make are your responsibility.

9. Service availability

We work to keep Relay running at all times, but we cannot guarantee uninterrupted service. The service also depends on third parties (exchanges, cloud providers, networks) and may stop for maintenance, failures or causes outside our control.

We may suspend your access, without notice where necessary, for security reasons, legal obligations, unpaid invoices or if you breach these terms.

10. Liability

To the extent permitted by applicable law:

  • We are not liable for trading losses, market movements, the results of the source strategy or the execution differences described in section 6.
  • We are not liable for malfunctions, suspensions, insolvency or decisions of exchanges and other third-party services.
  • We are not liable for the consequences of the rules and choices you set.
  • Our total liability is limited to [LIABILITY CAP — TO BE DEFINED WITH COUNSEL].

Nothing in these terms excludes or limits liability that cannot be excluded by law, for example for wilful misconduct or gross negligence, nor the rights that consumer protection law gives you.

11. Intellectual property

The website, the app, the software, the Relay brand and the content belong to us or our licensors. We grant you a personal, non-exclusive, non-transferable right to use the service under these terms.

12. Term, closure and suspension

  • You can close your account at any time from your profile. First we close the open positions managed by Relay, then we destroy the keys. Personal data is pseudonymised after 30 days; orders, trades and invoices are kept for accounting obligations, as explained in the Privacy Policy.
  • We may close an account for a serious breach of these terms or where required by law, with notice where possible.
  • Fees accrued up to closure remain due.

13. Changes to these terms

We may update these terms. Each version has a number and a date. If the changes affect you, we ask you to accept the new version the next time you log in, before you continue using the service.

14. Governing law and courts

[GOVERNING LAW AND COMPETENT COURTS — PENDING LEGAL OPINION (ITALY OR UAE, ADR 12)]

This does not affect the mandatory rights that the law of your country of residence gives consumers.

15. Contact

For questions about these terms write to support@relayalgo.com.